The core values that guide our organization’s day-to-day decisions:

Customers First

We prioritize customers’ needs to exceed their expectations and achieve customer delight.

We always use this priority matrix when faced with any decision-making dilemma. What is best for the client guides our actions and comes at the top of our priority list. Employee well-being comes second. If team members believe that a decision will hurt their integrity or work-life balance, they have the freedom to choose their well-being before thinking about the company’s profits. At Zupees, we believe that a company is only as good as its team members. Their mental and physical well-being is more important to us than profits.

 

We value and nurture connections with clients, partners, and team members. As a team member, always think “What is the one big problem that you can solve for the client, above and beyond the call of your duty?”

Anything that helps our clients get better results and improve their business in a significant way. Every client-facing team member needs to self-evaluate and reflect, “Does my relationship with the clients guarantee that they will give us a glowing review?”

 

We strive for the highest standards in every aspect of our work. As an organization, we want our team members to believe that they have done the world’s best job as they leave work every day. 

 

They may not be the world’s best yet, but what they deliver, is what they know to be the world’s best service of its kind.

 

We encourage a forward-moving attitude, prioritizing progress and solutions over avoiding mistakes. 

The purpose is to move ahead with a mindset that prioritizes progress and solutions. This includes finding ways and alternatives to continue to push and move ahead despite bottlenecks or barriers. 

All team members are encouraged to make decisions that are in the best interest of the company, clients, and colleagues. 

Ownership means being proactive in seeing the broader picture of our company’s journey. It’s about recognizing that our actions contribute to the success of the whole organization.

 

Get Better Everyday